Cancellation & Refunds

You can cancel an order free of charge any time before it is dispatched. Once a piece is on its way, it moves to our returns process instead.

To cancel, reach us with your order number as soon as possible and we will stop the order and refund you in full.

We offer a 15-day return window from the day your order is delivered, on unworn pieces in their original packaging with tags intact.

• Made-to-order, engraved, and personalised pieces cannot be returned unless they arrive faulty.
• Earrings can only be returned if the hygiene seal is unbroken.
• Gift cards are non-refundable.

Beyond returns, every DIYAM piece is covered by our lifetime exchange promise — bring a piece back any time to exchange it towards something new.

Once we receive and inspect your return, we process the refund to your original payment method within 5–7 working days. Every DIYAM order is prepaid, so the money goes back the way it came — to the same card, UPI ID or account.

Original shipping charges, where applicable, are non-refundable; return pickup is free within serviceable pincodes.