Terms of Service

DIYAM · House of Silver is a trading name of [[TODO-LEGAL — registered legal entity name — not supplied]], registered at [[TODO-LEGAL — registered office address — not supplied]] and trading from [[TODO-LEGAL — address of the Bengaluru store — not supplied]]. Our GSTIN is [[TODO-LEGAL — GSTIN — not supplied]].

You can reach us at hello@diyamhouseofsilver.com or +91 88849 98824 (10am–7pm IST). Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020 requires us to display these, and they are the details to use for anything formal.

By browsing and purchasing from DIYAM, you agree to these terms. You confirm that the information you provide is accurate and that you are able to enter into a binding purchase.

Every DIYAM piece is crafted in 925 sterling silver and described as accurately as possible. Because each piece is handworked, slight natural variations are part of its character, not a defect.

Prices are listed in Indian Rupees (₹) and, where shown, an approximate US Dollar figure for reference. We reserve the right to correct pricing errors and update prices without notice; the price confirmed at checkout is the price you pay.

Placing an order is an offer to buy. We confirm acceptance when we dispatch your order. If we cannot fulfil an order — for stock or verification reasons — we will notify you and refund any amount charged.

Every piece carries our authenticity assurance and a lifetime exchange promise as described on our care and FAQ pages. Warranty covers manufacturing defects, not damage from misuse, accidents, or ordinary wear.

All content on this site — imagery, designs, text, and the DIYAM name and marks — belongs to DIYAM and may not be reproduced without written permission.

To the fullest extent permitted by law, DIYAM is not liable for indirect or consequential losses arising from the use of the store. Nothing in these terms limits your statutory consumer rights.

Tell us first — most things are quicker to fix than to argue about. Our grievance officer, named on the privacy policy page along with their email, phone and postal address, handles complaints about orders as well as about your data.

We acknowledge a complaint within 48 hours and resolve it within one month, as rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 requires. If a complaint concerns your personal data, the shorter timeframes on the privacy policy page apply instead.

These terms, and any dispute arising out of them or out of anything you buy from us, are governed by the laws of India.

The courts at [[TODO-LEGAL — city whose courts have exclusive jurisdiction — not supplied]] have exclusive jurisdiction. This does not take away any right you have under the Consumer Protection Act, 2019 to bring a complaint before a consumer commission where you live.